Privacy Policy

1. Introduction

At Bitwork Technologies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website at bitwork.tech or contact us through our online form.

We believe in transparency and want you to feel confident about how your information is handled. This policy applies to all visitors and users of our website. By using our website and submitting information through our contact form, you consent to the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we are protecting your information.

2. Information We Collect

Our website does not use a login system, and we do not automatically collect any personal information about you unless you voluntarily provide it. We only collect information that you explicitly submit through our contact form when you reach out to us for inquiries or service requests.

Information You Provide:

• Name: Your full name or the name you wish to be addressed by.
• Email Address: A valid email address where we can respond to your inquiry.
• Phone Number: Optional contact number if you prefer phone communication.
• Country: Optional information about your location to better understand your needs.
• Service Interests: Which of our services you are interested in (website development, social media marketing, e-commerce, etc.).
• Communication Preferences: Your preferred method of contact (Telegram, WhatsApp, Email).
• Message Content: Any additional details or questions you include in your inquiry.

Technical Information: When you visit our website, standard log information may be recorded by our hosting provider, including your IP address, browser type, and pages visited. This information is used solely for website maintenance, security, and performance monitoring purposes.

We do not use cookies, tracking pixels, or any other tracking technologies on our website to collect information about your browsing behavior.

3. How We Use Your Information

The information you provide through our contact form is used exclusively for the following purposes:

• Responding to Inquiries: To answer your questions and provide information about our services.
• Service Delivery: To understand your requirements and provide quotes, proposals, or service agreements.
• Communication: To contact you via your preferred communication method (email, phone, Telegram, or WhatsApp).
• Project Management: If you become a client, to manage your project, provide updates, and deliver the agreed-upon services.
• Customer Support: To provide ongoing support and address any issues or concerns you may have.
• Service Improvement: To understand customer needs better and improve our services and website experience.

We do not use your information for:

• Marketing or promotional purposes without your explicit consent.
• Selling or renting your information to third parties.
• Any purpose unrelated to your inquiry or the services you requested.

Your contact information will be retained only as long as necessary to fulfill the purposes outlined above or as required by law.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. Your information is kept confidential and used solely for the purposes described in this Privacy Policy.

Limited Sharing: We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers (such as hosting providers, email services, or project management tools) that help us deliver our services. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal processes, or to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

We will never sell your email address or other contact information to marketers, data brokers, or any other third parties without your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Security Measures:

• Secure HTTPS connection for all data transmission on our website.
• Encryption of sensitive data during storage and transmission.
• Restricted access to personal information, limited to authorized personnel only.
• Regular security assessments and updates to protect against vulnerabilities.
• Secure backup systems to prevent data loss.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any concerns about the security of your information or suspect any unauthorized access, please contact us immediately at privacy@bitwork.tech.

6. Cookies and Tracking Technologies

We are committed to respecting your privacy and minimizing data collection. Unlike many websites, we do not use cookies or any tracking technologies on our website.

What This Means for You:

• No cookies are placed on your device when you visit our website.
• We do not track your browsing behavior across different pages or sessions.
• We do not use analytics tools that track individual user behavior.
• We do not use advertising cookies or third-party tracking scripts.
• Your visit to our website is completely private and leaves no tracking footprint.

The only information we collect is what you voluntarily provide through our contact form, as described in Section 2 of this Privacy Policy.

7. Your Privacy Rights

You have certain rights regarding your personal information. We respect these rights and will honor your requests in accordance with applicable data protection laws.

Your Rights Include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information from our records, subject to legal or contractual obligations that may require us to retain certain information.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If you previously consented to any use of your information, you can withdraw that consent at any time.
• Right to Object: You can object to the processing of your personal information in certain circumstances.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at privacy@bitwork.tech. We will respond to your request within 30 days. Please provide sufficient detail in your request so we can properly identify and verify your information.

There is no charge for exercising these rights unless your request is clearly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee.

8. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction).

If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@bitwork.tech.

9. International Data Transfers

Bitwork Technologies operates from Pakistan, and the information you provide may be stored and processed in Pakistan or in any other country where we or our service providers maintain facilities.

If you are located outside Pakistan and choose to provide information to us, please note that we transfer the data to Pakistan and process it there. By submitting your information, you consent to this transfer, storage, and processing.

We will take appropriate steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy will constitute your acceptance of such changes.

If we make material changes that significantly affect your rights or how we handle your information, we will provide notice through our website or by other means as appropriate.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we encourage you to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will respond to all privacy-related inquiries within 30 days of receipt. For urgent matters, please indicate "URGENT - Privacy Request" in your email subject line.