Terms of Service

1. Introduction

Welcome to Bitwork Technologies. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website at bitwork.tech, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new Terms.

2. Services Offered

Bitwork Technologies provides a comprehensive range of digital services to help businesses grow and succeed online. Our services include, but are not limited to:

• Website Development: Custom website design and development using modern technologies including React, Next.js, and more.
• Social Media Marketing: Strategic social media campaigns, content creation, and community management across multiple platforms.
• E-commerce Solutions: Complete online store setup, payment gateway integration, and inventory management systems.
• Graphic Design: Logo design, branding materials, marketing collateral, and visual content creation.
• Workflow Automation & AI: Business process automation, AI integration, and intelligent workflow solutions.
• Search Engine Optimization (SEO): On-page and off-page SEO strategies to improve your online visibility.
• App Development: Mobile and web application development for iOS, Android, and cross-platform solutions.
• Cloud & DevOps Services: Cloud hosting setup via third-party providers (AWS, Azure, GCP), deployment, and infrastructure management.
• Data Visualization: Custom dashboards, analytics reports, and data-driven insights presentation.
• UI/UX Design & Prototyping: User interface design, user experience optimization, and interactive prototypes.
• Virtual Assistant & Admin Support: Administrative tasks, scheduling, email management, and business support services.

All services are provided on a project basis or through ongoing support agreements as agreed upon with the client. Specific terms, deliverables, timelines, and pricing are outlined in individual service agreements or proposals.

3. User Responsibilities

When using our website and services, you agree to:

• Provide accurate, current, and complete information when submitting inquiries or contact forms.
• Use the website and services only for lawful purposes and in accordance with these Terms.
• Not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.
• Not attempt to gain unauthorized access to any portion of the website or any systems or networks connected to the website.
• Not use any automated system, including robots, spiders, or offline readers, to access the website in a manner that sends more request messages than a human can reasonably produce in the same period.
• Not introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Respect all intellectual property rights associated with the website content and services.

Violation of any of these responsibilities may result in the termination of your access to the website and services, and may subject you to civil and criminal liability.

4. Intellectual Property Rights

All content, designs, graphics, logos, text, images, videos, code, and other materials on this website are the exclusive property of Bitwork Technologies or its content suppliers and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except for:

• Temporary copies in RAM incidental to your accessing and viewing the website.
• Files that are automatically cached by your web browser for display enhancement purposes.
• Personal, non-commercial use, provided you keep intact all copyright and other proprietary notices.

For work completed as part of client projects, intellectual property ownership will be transferred to the client upon full payment, as specified in the individual service agreement. However, Bitwork Technologies retains the right to showcase completed projects in our portfolio unless otherwise agreed upon in writing.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Bitwork Technologies, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the website and services.
• Any conduct or content of any third party on the website.
• Any content obtained from the website.
• Unauthorized access, use, or alteration of your transmissions or content.

In no event shall our aggregate liability exceed the amount paid by you, if any, for accessing the website or using our services during the twelve (12) months preceding the claim.

The website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, secure, or error-free.

Third-Party Services: We utilize third-party hosting providers (such as AWS, Azure, or GCP) for certain services. While we strive to work with reliable providers, we are not responsible for any downtime, data loss, or security breaches that may occur with third-party services.

6. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. When you contact us through our website, we collect only the information necessary to respond to your inquiry and provide our services.

Information collected may include your name, email address, phone number, country, and any details you provide about your project requirements. We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the use of our website and services shall be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.

We encourage all parties to resolve disputes through good-faith negotiation. If a dispute cannot be resolved through negotiation, both parties agree to first attempt to resolve the dispute through mediation before pursuing litigation.

8. Termination

We reserve the right to terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please don't hesitate to contact us. We're here to help and will respond to your inquiry as soon as possible.